Purefibre Helpdesk

Guides 8

• Connecting a New Device to your WiFi
• Changing Your Wireless Name (SSID) and Password
• Using NetValet with Your Home Network
• Testing and Reporting Your Broadband Speed
• Parental Controls

See all 8 articles

Advice 4

• What is the monthly download limitation?
• Does the service include wireless?
• Can I use my own wireless router on the fibre network?
• I can't connect to the Wi-Fi/I don't have internet service

User Manuals 1

• Your Broadband Router

Guides 6

• Setting Up Sky, Sky+ and Sky HD
• Setting Up Freeview
• Setting Up Freesat
• Setting Up DAB Radio
• Setting Up a Smart TV

See all 6 articles

Advice 3

• Am I able to receive Sky+, Sky HD and Sky Q over the fibre network?
• If you are delivering my TV service on the underground fibre network, do I still need a TV licence?
• My device is taking a long time to stream audio/video content. How can I fix it?

Guides 1

• Setting Up Voicemail

Advice 3

• Can I record a voicemail message?
• I work from home. Can I have a separate phone line for my business calls?
• Can I retain my existing phone number?

General 3

• Will I be able to use my services on the day that I move into my new home?
• Can I retain my existing e-mail address?
• Can I keep my @btinternet or @btopenworld e-mail account?

Policy Documents 5

• Terms & Conditions of Use (Residential & Small Business)
• Acceptable Broadband Use Policy
• Telephone Fair Use Policy
• Code of Practice
• Call Tariffs