Purefibre Helpdesk

Introduction 7

• Connecting New Devices Wirelessly
• Accessing Your Primary Fibre Router Settings
• Accessing Your Wireless Access Point
• Two-Box Broadband Solution
• Parental Controls

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Primary Fibre Router 12

• Finding the IP Address of a Connected Device
• Reboot and Factory Reset
• Scheduling Device Access
• Application Forwarding
• Blocking Websites

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Wireless Access Point 4

• Changing the Name or Password of your Wireless Network
• Reboot and Factory Reset
• Changing Admin Login Credentials
• Connecting a Calix 804 Mesh Extender

Troubleshooting 6

• Testing and Reporting Your Broadband Speed
• I can't connect to the Wi-Fi/I don't have internet service
• My device is taking a long time to stream audio/video content. How can I fix it?
• Reducing Wi-Fi Interference
• How to Disable Private Addresses for a Wi-Fi Network on IOS

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Plumes 4

• Why is Wi-Fi asking for a PIN instead of a password?
• Plume LED guide
• Android setup for Plume customers in Slough
• VLAN 911 for Plumes in Slough

Phone Service 4

• Can I record a voicemail message?
• Setting Up Voicemail
• I work from home. Can I have a separate phone line for my business calls?
• Can I retain my existing phone number?

Television 3

• If you are delivering my TV service on the underground fibre network, do I still need a TV licence?
• Setting Up Freeview
• Setting Up Freesat

Sky 3

• Am I able to receive Sky+, Sky HD and Sky Q over the fibre network?
• Setting Up Sky, Sky+ and Sky HD
• Sky+ and Sky Q Troubleshooting

Digital Radio 1

• Setting Up DAB Radio

FAQs 6

• Will I be able to use my services on the day that I move into my new home?
• Can I retain my existing e-mail address?
• What is the monthly download limitation?
• Does the service include wireless?
• Can I use my own wireless router on the fibre network?

View all 6

Policy Documents 5

• Terms & Conditions of Use (Residential & Small Business)
• Acceptable Broadband Use Policy
• Telephone Fair Use Policy
• Code of Practice
• Call Tariffs

Automations 2

• How to use Plume account setup automation
• Burghclere customer creation