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0330 808 2003
Broadband & Wireless
Connecting a New Device to your WiFi
Changing Your Wireless Name (SSID) and Password
Using NetValet with Your Home Network
Testing and Reporting Your Broadband Speed
See all 8 articles
What is the monthly download limitation?
Does the service include wireless?
Can I use my own wireless router on the fibre network?
I can't connect to the Wi-Fi/I don't have internet service
Your Broadband Router
Television & DAB Radio
Setting Up Sky, Sky+ and Sky HD
Setting Up Freeview
Setting Up Freesat
Setting Up DAB Radio
Setting Up a Smart TV
See all 6 articles
Am I able to receive Sky+, Sky HD and Sky Q over the fibre network?
If you are delivering my TV service on the underground fibre network, do I still need a TV licence?
My device is taking a long time to stream audio/video content. How can I fix it?
Setting Up Voicemail
Can I record a voicemail message?
I work from home. Can I have a separate phone line for my business calls?
Can I retain my existing phone number?
Policy Documents & FAQ
Will I be able to use my services on the day that I move into my new home?
Can I retain my existing e-mail address?
Can I keep my @btinternet or @btopenworld e-mail account?
Terms & Conditions of Use (Residential & Small Business)
Acceptable Broadband Use Policy
Telephone Fair Use Policy
Code of Practice
Help Desk Software