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0330 808 2003
Knowledge base
Broadband & Wireless
Introduction
7
Connecting New Devices Wirelessly
Accessing Your Primary Fibre Router Settings
Accessing Your Wireless Access Point
Two-Box Broadband Solution
Parental Controls
View all 7
Primary Fibre Router
12
Finding the IP Address of a Connected Device
Reboot and Factory Reset
Scheduling Device Access
Application Forwarding
Blocking Websites
View all 12
Wireless Access Point
4
Changing the Name or Password of your Wireless Network
Reboot and Factory Reset
Changing Admin Login Credentials
Connecting a Calix 804 Mesh Extender
Troubleshooting
9
Testing and Reporting Your Broadband Speed
I can't connect to the Wi-Fi/I don't have internet service
My device is taking a long time to stream audio/video content. How can I fix it?
Reducing Wi-Fi Interference
How to Disable Private Addresses for a Wi-Fi Network on IOS
View all 9
Plumes
4
Why is Wi-Fi asking for a PIN instead of a password?
Plume LED guide
Android setup for Plume customers in Slough
VLAN 911 for Plumes in Slough
Phone Service
Phone Service
4
Can I record a voicemail message?
Setting Up Voicemail
I work from home. Can I have a separate phone line for my business calls?
Can I retain my existing phone number?
Television & Digital Radio
Television
3
If you are delivering my TV service on the underground fibre network, do I still need a TV licence?
Setting Up Freeview
Setting Up Freesat
Sky
3
Am I able to receive Sky+, Sky HD and Sky Q over the fibre network?
Setting Up Sky, Sky+ and Sky HD
Sky+ and Sky Q Troubleshooting
Digital Radio
1
Setting Up DAB Radio
FAQs
FAQs
6
Will I be able to use my services on the day that I move into my new home?
Can I retain my existing e-mail address?
What is the monthly download limitation?
Does the service include wireless?
Can I use my own wireless router on the fibre network?
View all 6
Policy Documents
Policy Documents
5
Terms & Conditions of Use (Residential & Small Business)
Acceptable Broadband Use Policy
Telephone Fair Use Policy
Code of Practice
Call Tariffs
Internal
Automations
2
How to use Plume account setup automation
Burghclere customer creation
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