Troubleshooting

Testing and Reporting Your Broadband Speed
To test your broadband, use the following link: Would it be possible to reboot both of our devices, switching them off for 5 minutes (we call this a col...
Tue, 18 Apr, 2023 at 11:23 AM
I can't connect to the Wi-Fi/I don't have internet service
To simplest and quickest way to get back online: Turn off the router installed, typically in a utility cupboard.  Turn off the wireless router. After 5 ...
Thu, 31 Oct, 2019 at 10:33 AM
My device is taking a long time to stream audio/video content. How can I fix it?
There are a few factors that can affect the speed and quality of streaming services such as YouTube, Netflix and Amazon Prime. Long "Uptime" ...
Thu, 31 Oct, 2019 at 9:49 AM
Reducing Wi-Fi Interference
There is a range of factors that can cause interference to Wi-Fi signal, this guide will help you address some of these problems. Physical Barriers The...
Thu, 31 Oct, 2019 at 10:16 AM
How to Disable Private Addresses for a Wi-Fi Network on IOS
How Private Wi-Fi Can Cause Problems Most of the time, you won’t notice a problem with private WI-Fi addresses. This option is enabled by default and will ...
Thu, 4 Mar, 2021 at 3:38 PM
How to check if the Windows DNS has been changed by malware
By default, a user should have the IP and the DNS server addresses assigned automatically. However, some forms of malware can modify these settings and the ...
Thu, 6 Jan, 2022 at 11:32 AM
Clear DNS Cache
In order to eliminate DNS cache as the culprit, you’ll need to clear it. The steps for clearing your browser cache will depend on the device you're usin...
Tue, 2 Jan, 2024 at 3:19 PM
Remove a Wi-Fi Network from Your Device
Following the steps below will remove other networks. iPhone and iPad 1. Tap Settings. 2. Tap Wi-Fi. 3. Tap info (the letter 'i' with a circle ...
Tue, 2 Jan, 2024 at 3:19 PM
How to Clear Browser Cache
In order to eliminate browser cache as the culprit, you’ll need to clear it. The steps for clearing your browser cache will depend on the device and browser...
Tue, 2 Jan, 2024 at 3:25 PM