Troubleshooting

Testing and Reporting Your Broadband Speed
To test your broadband, use the following link: Broadband Speed Test In order to assist you better, we would appreciate it if you could answer as ma...
Wed, 6 Nov, 2019 at 11:55 AM
I can't connect to the Wi-Fi/I don't have internet service
To simplest and quickest way to get back online: Turn off the router installed, typically in a utility cupboard.  Turn off the wireless router. After 5 ...
Thu, 31 Oct, 2019 at 10:33 AM
My device is taking a long time to stream audio/video content. How can I fix it?
There are a few factors that can affect the speed and quality of streaming services such as YouTube, Netflix and Amazon Prime. Long "Uptime" ...
Thu, 31 Oct, 2019 at 9:49 AM
Reducing Wi-Fi Interference
There is a range of factors that can cause interference to Wi-Fi signal, this guide will help you address some of these problems. Physical Barriers The...
Thu, 31 Oct, 2019 at 10:16 AM
How to Disable Private Addresses for a Wi-Fi Network on IOS
How Private Wi-Fi Can Cause Problems Most of the time, you won’t notice a problem with private WI-Fi addresses. This option is enabled by default and will ...
Thu, 4 Mar, 2021 at 3:38 PM