Troubleshooting
To test your broadband, use the following link: Would it be possible to reboot both of our devices, switching them off for 5 minutes (we call this a col...
Tue, 18 Apr, 2023 at 11:23 AM
To simplest and quickest way to get back online: Turn off the router installed, typically in a utility cupboard. Turn off the wireless router. After 5 ...
Thu, 31 Oct, 2019 at 10:33 AM
There are a few factors that can affect the speed and quality of streaming services such as YouTube, Netflix and Amazon Prime. Long "Uptime" ...
Thu, 31 Oct, 2019 at 9:49 AM
There is a range of factors that can cause interference to Wi-Fi signal, this guide will help you address some of these problems. Physical Barriers The...
Thu, 31 Oct, 2019 at 10:16 AM
How Private Wi-Fi Can Cause Problems Most of the time, you won’t notice a problem with private WI-Fi addresses. This option is enabled by default and will ...
Thu, 4 Mar, 2021 at 3:38 PM
By default, a user should have the IP and the DNS server addresses assigned automatically. However, some forms of malware can modify these settings and the ...
Thu, 6 Jan, 2022 at 11:32 AM
In order to eliminate DNS cache as the culprit, you’ll need to clear it. The steps for clearing your browser cache will depend on the device you're usin...
Tue, 2 Jan, 2024 at 3:19 PM
Following the steps below will remove other networks. iPhone and iPad 1. Tap Settings. 2. Tap Wi-Fi. 3. Tap info (the letter 'i' with a circle ...
Tue, 2 Jan, 2024 at 3:19 PM
In order to eliminate browser cache as the culprit, you’ll need to clear it. The steps for clearing your browser cache will depend on the device and browser...
Tue, 2 Jan, 2024 at 3:25 PM