Will I be able to use my services on the day that I move into my new home?
Yes, it is our intention to ensure that all services are live on the day that you move in. If you have completed our form online or at the Marketing Suite, ...
Thu, 31 Oct, 2019 at 10:39 AM
Can I retain my existing e-mail address?
You will need to contact your previous provider to discuss this. Most providers will no longer support e-mail addresses if the customer is no longer subscr...
Thu, 31 Oct, 2019 at 10:39 AM
What is the monthly download limitation?
There are no limitations! We do not believe in restricting downloads and then charging penalties once the limit is exceeded. As long as you are considerate ...
Thu, 31 Oct, 2019 at 10:27 AM
Does the service include wireless?
Yes, your network device does include 802.11n wireless capability and should provide wireless coverage throughout most of your home. Should you need additi...
Thu, 31 Oct, 2019 at 10:29 AM
Can I use my own wireless router on the fibre network?
This depends upon the type of wireless router that you have. Most routers connect to an ADSL line and since our technology does not utilise ADSL, these will...
Thu, 31 Oct, 2019 at 10:30 AM
Can I keep my @btinternet or @btopenworld e-mail account?
Yes, BT offer a premium e-mail service that enables you to continue to use your BT e-mail address. You can find details of the service here.
Thu, 31 Oct, 2019 at 10:39 AM