FAQs

Changing Your Wireless Name (SSID) and Password
Browser-Based Access To access your wireless router management interface, open a new browser tab and navigate to the network address. You can log into you...
Wed, 12 Aug, 2020 at 7:18 PM
Will I be able to use my services on the day that I move into my new home?
Yes, it is our intention to ensure that all services are live on the day that you move in. If you have completed our form online or at the Marketing Suite, ...
Thu, 31 Oct, 2019 at 10:39 AM
Can I record a voicemail message?
Yes. To record a voicemail message, dial 185 and enter the mailbox number (Extension number) and voicemail password (PIN) when prompted. After this informat...
Thu, 31 Oct, 2019 at 10:37 AM
Setting Up Sky, Sky+ and Sky HD
To connect your Sky, Sky+ or Sky HD set-top box, you will require an “F”-type cable as shown below. You will need to insert the cable into the wall ou...
Thu, 31 Oct, 2019 at 10:34 AM
Setting Up Voicemail
The voicemail service allows callers to leave a message should you be unable to answer your phone. The Voicemail service is accessed by dialing  * 1  (the “...
Thu, 31 Oct, 2019 at 10:37 AM
Your Broadband Router
Safety Guidance When using your Gigacentre, basic safety precautions must always be followed to reduce the risk of fire, electric shock, and injury to pers...
Fri, 1 Nov, 2019 at 11:35 AM
Am I able to receive Sky+, Sky HD and Sky Q over the fibre network?
Yes, the fibre network delivers all the necessary satellite signals to provide you with whatever service you want; Sky, Sky+, Sky HD, Sky Q and also Freesat...
Thu, 31 Oct, 2019 at 10:36 AM
What is the monthly download limitation?
There are no limitations! We do not believe in restricting downloads and then charging penalties once the limit is exceeded. As long as you are considerate ...
Thu, 31 Oct, 2019 at 10:27 AM
Setting Up Freeview
To connect your Freeview set-top box or Freeview enabled television, you will require an aerial cable as shown below.  Please ensure that the gender o...
Thu, 31 Oct, 2019 at 10:34 AM
Connecting a New Device to your WiFi
To connect a new device to your WiFi, navigate on the WiFi or Wireless connection settings on your device. Scan for local wireless networks. Calix Route...
Thu, 18 Feb, 2021 at 2:56 PM