To test your broadband, use the following link:

Would it be possible to reboot both of our devices, switching them off for 5 minutes (we call this a cold boot) than switch back on.

If you could visit and screen capture the results, then send them back to us that would be great, the sites are below

To get the most accurate speed test result you should connect a laptop or PC directly to your wireless router with an Ethernet cable.

We do understand that this is not always possible, however whilst running purely on the wireless network the devices that are connected to the wireless router agree the connection speed, wireless channel, and wireless frequency, this is done to ensure communication between all devices. all devices share the internet connection. 

Here are some factors that might impact your internet performance and speed:

•    Connection type: wireless internet connection is the most common and convenient nowadays. However, wired connections offer a lower latency, no dropped connections, and are just plain faster than wireless connections.

•    Number of connected devices: if multiple devices are being used at the same time (computers, mobiles, game consoles, smart TV with lots of data-hungry applications), they all compete for your Wi-Fi connection. That means your internet bandwidth is being spread thin and shared, and your internet speed can be quite slow.

• Distance from the router: The further you are from the router, the more unreliable the connection and its throughput will become. The closer you get to your router, the faster your internet speed will be.

• Wireless router location: The location of the wireless router is also important. A wireless router located next to thick walls or behind metal surfaces will have very weak signal. For example, you wouldn’t want to place your wireless router next to your fridge or in front of a wall with a large mirror. You must also remember to think of the signal as a sphere around the wireless router. If you contact us, we can discuss the possible placement that would be best to work for you. A central location is the best way to go.

• Wireless frequency: this refers to the band of frequencies that your Wi-Fi can use for its signal. Those bands are 2.4 GHz and 5 GHz. The 2.4 GHz band provides better coverage but transmits data at slower speeds. The 5 GHz band provides less coverage but transmits data at faster speeds. Many devices (such as smart phones) chose themselves the frequency they will operate at, therefore their band choice may interfere with your internet speed test results.

•    Wi-Fi channel: The channel that the Wi-Fi is broadcasting at is also important. In densely populated areas even more because channels get congested - If you’re on the same Wi-Fi channel as many of your neighbours, you’ll experience a lot of network interferences. Most modern wireless routers automatically search for the best channel, but if it happens to be crowded then it will negatively affect your internet speed. A simple reboot will get your router to search for the best Wi-Fi channel

•    Time of day: Speeds may also be slower at busier times of the day, when everyone in your neighbourhood is using the Internet connection, than at off hours when many people are sleeping or at work

If you would like more advice on testing your broadband speed, please don't hesitate to contact technical support on 0330 808 2003 option 2

If you would like more advice on testing your broadband speed, please don't hesitate to contact technical support on