Purefibre Helpdesk
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
0330 808 2003
Knowledge base
Broadband & Wireless
Introduction
7
Connecting New Devices Wirelessly
Accessing Your Primary Fibre Router Settings
Accessing Your Wireless Access Point
Two-Box Broadband Solution
Parental Controls
View all 7
Primary Fibre Router
12
Finding the IP Address of a Connected Device
Reboot and Factory Reset
Scheduling Device Access
Application Forwarding
Blocking Websites
View all 12
Wireless Access Point
4
Changing the Name or Password of your Wireless Network
Reboot and Factory Reset
Changing Admin Login Credentials
Connecting a Calix 804 Mesh Extender
Troubleshooting
9
Testing and Reporting Your Broadband Speed
I can't connect to the Wi-Fi/I don't have internet service
My device is taking a long time to stream audio/video content. How can I fix it?
Reducing Wi-Fi Interference
How to Disable Private Addresses for a Wi-Fi Network on IOS
View all 9
Plumes
4
Why is Wi-Fi asking for a PIN instead of a password?
Plume LED guide
Android setup for Plume customers in Slough
VLAN 911 for Plumes in Slough
Phone Service
Phone Service
4
Can I record a voicemail message?
Setting Up Voicemail
I work from home. Can I have a separate phone line for my business calls?
Can I retain my existing phone number?
Television & Digital Radio
Television
3
If you are delivering my TV service on the underground fibre network, do I still need a TV licence?
Setting Up Freeview
Setting Up Freesat
Sky
3
Am I able to receive Sky+, Sky HD and Sky Q over the fibre network?
Setting Up Sky, Sky+ and Sky HD
Sky+ and Sky Q Troubleshooting
Digital Radio
1
Setting Up DAB Radio
FAQs
FAQs
9
Will I be able to use my services on the day that I move into my new home?
Can I retain my existing e-mail address?
What is the monthly download limitation?
Does the service include wireless?
Can I use my own wireless router on the fibre network?
View all 9
Policy Documents
Policy Documents
5
Terms & Conditions of Use (Residential & Small Business)
Acceptable Broadband Use Policy
Telephone Fair Use Policy
Code of Practice
Call Tariffs
Internal
Automations
2
How to use Plume account setup automation
Burghclere customer creation
Help Desk Software
by Freshdesk