Safety Guidance

When using your Gigacentre, basic safety precautions must always be followed to reduce the risk of fire, electric shock, and injury to persons. Precautions include the following: 

  • Do not use this product near water.
  • If you use a VOIP phone, avoid using it during an electrical storm. There may be a remote risk of electric shock from lightning.
  • The unit will not work if the electricity supply fails, and you will not be able to make emergency calls in the event of power failure if you use a VOIP phone.
  • Do not use your VOIP phone to report a gas leak in the vicinity of the leak.
  • Use only the power cord supplied, directly plugged into a socket and not with an extension lead.
  • Do not attempt to remove the unit from its wall mounting or make any attempt to dismantle it. There are no user serviceable components inside.
  • This is a Class 1 laser product: fibre optic radiation can cause severe eye damage or blindness. Never look directly into the open end of an optical fibre (this is not possible unless the unit is dismounted from the wall).

Connecting Wirelessly

To connect wirelessly to your Gigacentre, you will need to use the wireless credentials on a label on your device. If you are unsure how to access these settings, check your device user manual for information.

  1. Scan for the SSID/Wireless Network Name – The Gigacentre uses a formatted SSID that starts with CXNK00 (e.g. CXNK00207C42). To check you are connecting to the correct Gigacentre, the default SSID/Wireless Network Name is written on your Gigacentre.
  2. Enter the WPA Key – Your device will ask you to enter the WPA key or Wi-Fi password. This key contains numbers 0-9 and letters A-F. 
  3. You’re Connected! – You can change the default settings later using the web interface or the free mobile app NetValet.


Gigacentre Interface


USB Port

This is typically only used for diagnostic testing by engineers.

Reset Button

The reset button can be used for both a basic reset and a factory reset. You will need a slim tool to press the button (A Smart Phone SIM or paperclip both work well).

•    Basic Reset – Press and release the reset button. This will reset your device and reboot it. This can sometimes resolve basic issues with slower speeds.

•    Factory Reset – Pressing and holding the button for 10 seconds. All lights will come on to signify that the factory reset has started. A factory reset will change all settings back to the default.

Ethernet Ports

Ethernet ports can be used to create a wired connection between a device and your home network. This is the best method for connecting devices such as televisions, PCs and games consoles.

Phone Ports

Phone ports allow for the use of VOIP phones with your Gigacentre.

Power Button

The power button can be pressed to power up or shut down your Gigacentre.


Gigacentre Lights

Light

Behaviour

Explanation

Power

Off

The unit is powered off. Check that the power cable is insert, power socket is on and the power switch is on. If your Gigacentre is still not powering up, please contact our support team.

Flashing Green

The unit is running through a boot-up. This can take up to 10 minutes to finish.

Solid Green

The unit has booted up and is functioning correctly.

Solid Red

The unit is performing a boot test. If the colour doesn’t change to green after 15 minutes

Solid Amber

Flashing Amber

The unit is performing a firmware update. If the update is successful, the device will reboot. If the update is unsuccessful, the light will turn green.

Solid Amber after Reset

The unit is ready to go through a factory reset and you can release the reset button.

Flashing Green/Amber

The unit is performing a remote update. This will repeat until the update is complete.

Broadband

Off

The optical link is down, and the unit is unable to connect to local broadband service.

Solid Green

The unit has a physical connection to local broadband service.

Flash Green – Slow

The unit has a physical connection to local broadband service. It is synchronizing and ranging.

Solid Red

The unit does not detect a broadband carrier. Please contact our support team.

Service

Off

Internet service has not been established. Please contact our support team.

Solid Green

Internet service has been established and is working correctly.

Flashing Green (Slowly)

Please contact our support team.

Flashing Green (Sporadically)

Internet service has been established and is working correctly.

Solid Red

Please contact our support team.

Solid Amber

2.4 & 5 GHz

Off

Wi-Fi is off or has not been enabled.

Solid Green

Wi-Fi is on but no client devices active.

Flashing Green (Slowly)

Wi-Fi is on and client traffic is passing through.

Ethernet

Off

No Ethernet link or client device is not on.

Solid Green

A client device is connected to the port, but no traffic is moving through.

Flashing Green (Slowly)

A client device is connected to the port and traffic is passing through.


Managing Your Home Network

You can manage your home network either by accessing the web management interface or using the free NetValet app.


NetValet

NetValet is a free app developed for use with your Gigacentre, enabling management of your Gigacentre from a compatible Android or Apple smart device. 

  1. Download the app on your chosen device through Google Play or Apple Store. 
  2. Sign-in to the app using either a Google or Facebook account.
  3. Scan the QR code on the side of your GigaCenter.

Please check the Apple Store or Google Play listings for further details and support.


Apple Store Version

Android Store Version

 

 


Web Management

The web management interface can be accessed through a device connected to your home network:

  1. From the connected device, open the web browser and enter 192.168.1.1 into your web browser.
  2. You will be prompted to enter the log-in details. These are on the sticker attached to your Gigacentre (User/Password).


You should then see the management interface:


Status

 

This section of the web interface allows you to view but not configure settings on your Gigacentre. This can be a good way to check that configuration changes are active. This section includes connection status, connected devices, Internet connection, Ethernet connections, wireless connections, NAT, routing, and security.

 

Quick Start

 

The quick start section gives you access to DNS and wireless network options. The configure these in more details, please read the Wireless and Advanced sections. Information on the Set time Zone is also available here, but this is remotely managed.

 

Wireless

 

The wireless configurations can be set here. This allows for management of the 2.4 and 5Ghz networks, advanced radio setup and WPS configuration.

 

Utilities

 

This section is typically used in troubleshooting and managing your Gigacentre usage. Here you can manage firmware and Gigacentre configurations backups. You can also perform traceroutes and PING tests, as well as checking system and firewall logs.

 

Advanced

 

The advanced section contains a range of options relating to scheduling and blocking devices and sites, IP addressing, routing, security, and quality of service settings.

 

 

Changing Your Wireless Name (SSID)

Click the “Quick Start” tab and replace the current name in the “Network Name” box. You must click “Apply” for changes to take effect.



When choosing a new Wireless name or SSID, you should consider the following:

  • Avoid using personal information in your wireless name (e.g. Your address, name or other identifiable details).
  • Ensure you have used a unique name from the surrounding wireless networks.


Changing Your Password

Click the “Wireless” tab, select 2.4G Network and then Security.



Under the “Security Key passphrase” section, click the Use Custom Security Key option and type your new password or Security Key. You must click “Apply” for changes to take effect. You will need to repeat the exact steps for the 5G Network.


When choosing your password/security key, ensure:

  • Your password is at least 8 characters long.
  • You use at least one uppercase letter, one lowercase letter, one numeric character (0-9) and one punctuation symbol.
  • You avoid words found in a dictionary, personal information, keyboard patterns (e.g. qwerty or 12345) and passwords with repeating characters (e.g. sss111).


If in doubt, check your password with a reliable password checking website such as https://howsecureismypassword.net/


Taking a Speed Test

We advise taking a speed test through our recommended provider to know whether you’re receiving the speeds you expect:


http://purefibreinternet.speedtestcustom.com/


A wired connection gives the most accurate reading of speeds. If you’re testing wirelessly, your speed can be affected by:

  • How far away from the Gigacentre you are.
  • Interference (e.g. Microwave, Bluetooth, the materials your property is made of).
  • Age and performance of the device running the test.


Frequently Asked Questions

Q. I can’t connect to the Internet using any devices. How can I resolve this?

A. Start by powering down the Gigacentre, either by pushing the button on the device or unplugging it. Keep it unplugged for 5 minutes and power the Gigacentre up. It can take between 5 and 15 minutes for the Gigacentre to reboot depending on if it’s installing a firmware update.

If you are still having issues with the Internet, unplug any Cat5 or network cables from the Gigacentre and reinsert them into the port on the Gigacentre and structured cabling in your property. If you continue experiencing issues, contact technical support for more help.

Q. One of my devices is having trouble connecting to the Gigacentre. How can I fix this?

A. There are a few factors to consider.

General

  1. Ensure your Gigacentre is powered up and the power, broadband, service, 2.4Ghz and 5Ghz lights are on.

Wireless Connection

  1. Ensure you have wireless enabled on your device.
  2. Ensure you are within the range of your wireless Gigacentre.
  3. Ensure you are connecting to the correct Gigacentre by checking the label on the device.
  4. Ensure you have entered the correct WPA key into your device.
  5. Ensure you aren’t near any sources of interference (e.g. Microwaves, Bluetooth Devices).

Wired Connection

  1. Ensure wires are correctly inserted. A Cat5 cable will click when inserted correctly into a port. It can be worth unplugging and re-inserting cables.
  2. Try swapping the Cat5 cable for a new one, in-case the original is damaged.